Integrate your phone system with Salesforce for seamless customer interactions, automated call logging, and enhanced productivity.
Boost agent productivity with click-to-dial, screen pop, automatic call logging, and real-time call analytics within Salesforce.
Make calls directly from Salesforce records
Instant customer info on incoming calls
Automatic activity and call recording
Track call metrics and agent performance
Embedded dialer within Salesforce with full call controls.
Skills-based routing to connect customers with the right agent.
Record calls for training, compliance, and quality assurance.
Quick note-taking during calls with template support.
Monitor queue status, wait times, and agent availability.
TCPA compliance tools and do-not-call list management.
Evaluate current phone system and requirements.
Plan call flows, routing rules, and integrations.
Set up CTI adapter and customize Salesforce.
Train agents and deploy with ongoing support.
Let's integrate your telephony with Salesforce for maximum productivity.
Get Started with CTI